Conversations about the MLS industry, creating software, and employee ownership.

Over ten years ago, I recall being in a presentation at NAR’s mid-year conference and hearing Gregg Larson from Clareity Consulting predict that MLS services would soon be “free”.  I don’t recall all the details, but I believe Gregg was predicting that advertising would replace the per member per month revenue model pervasive in most MLSs at the time.

Ten years later, “free” may finally be here.  First, of course, we have RPR, which is offering software to members for “free” in exchange for a license to the MLS data.  RPR insists that it’s not an MLS but I think the point is still valid.  RPR stands for the basic proposition of “free” software with the right to earn revenue from the MLS listings.

Another example of software for “free” is Listing Book.  Instead of charging MLSs or users a license fee, Listing Book has an advertising supported revenue model and they also have some upsell products.  This really isn’t too different than RPR in that both are using the listing content to generate revenue.

Both of these business models stand in stark contrast to that proposed by traditional MLS or other real estate software vendors, which typically license the software for a monthly fee.  This shift in revenue or business model for real estate software poses some interesting questions:

  1. Value.  Assessing the exchange of value in these types of deals is tricky.  We all know there’s no free lunch.  The software isn’t really “free” or gratis but rather free as in beer.  So, what then, is the cost or value of these free software propositions?  In RPR’s case, Rob Hahn, MRIS’s new marketing director, says the cost is too much.and MRIS, the largest MLS in the nation, may agree.  In ListingBook’s case, the “cost” of the advertising depends on the image you want to project.  Some think advertising on their site is not cool and others are okay with it.  (Here’s an interesting discussion at the John Hall blog comparing ListingBook to FBS’s flexmls Portals.)
  2. Revolution?  Is the revolution posed by RPR really in the technology or is it more in the business model?  My take is the latter.  They’re converting what were previously revenue producing products (software and tax records) into “free” products in exchange for something they perceive as more valuable: MLS listings.
  3. Will Traditional Vendors Change?  These new business models have generated a lot of buzz so far, even if they haven’t yet generated a lot of revenue or profits.  Will traditional real estate software vendors follow this shift and create new pricing models for their products?  From FBS’s perspective, we’ve been wrestling with this issue for some time.  As I expressed in a comment on the John Hall post, our revenue model is different than ListingBook in that we charge for IDX.  Of note, however, we’ve already entered the “free” world a bit in that the portal product itself is “free” with the MLS system.  So, the question looms, how much functionality do we include in the “free” portals?  Should we add some sort of search feature to the portals even for users who do not have IDX?  What features should be “free” (included in the MLS) and what features should be optional?
  4. Core MLS versus a la carte.  The latter question goes to a fundamental tension that’s been in the MLS software business for as long I’ve participated: what’s included in the base system and what’s a la carte.  We all know that many features in the MLS system are used by a small fraction of the members and that raises several questions: (1) should everyone pay for a feature that’s only used by a few; (2) should the MLS be choosing these features for all members (leveling the playing field) or let brokers choose for themselves; and (3) is there economy of scale for the MLS buying site wide licenses?  There undoubtedly are even more questions as well.  At a philosophical level, I love the idea of each users choosing what features they want.  At a practical level, I’m not sure any more what is a core feature for the MLS and what isn’t.

What I am sure about is that the shift in business model posed by RPR and ListingBook make it harder than ever for MLSs and brokers to evaluate the value of the transactions being proposed, because “free” is very attractive and can blind you to the real costs. At the same time, as mentioned above, I wonder if the real revolution being wrought here is in the way brokers and agents buy software (“free” from their Association) and whether that’s in their long-term best interest.

P.S.  If you click through on this Realty Times article from 1999 (also linked above), you’ll see that there was a debate or discussion among no other than Dale Ross (then head of MRIS and now head of RPR), Jay Huffman (MLSNI and REBIG) and Gregg Larson on the topic of free MLS.  If anyone has any documents or links or even memories evidencing that discussion, I’d love to see them.  I can’t seem to find anything on the web about it other than the Realty Times intro.

6 Comments

 
February 26, 2010
2:32 pm

Michael, perhaps try http://www.archive.org/web/web.php and enter the URLs of popular sites back then and you may dig something up.

February 26, 2010
3:55 pm

Interesting post, Michael.

I think what I’d like to see is these alternative models expressed in numbers; thing about ‘business models’ is that few of them don’t work in words, and few of them work in numbers.

Because whether free or not, there is a cost to things like compliance and tech support. Somebody has to pay for things that brokers and agents want in a “MLS”. I’d like to see the models expressed in at least a pro forma form to evaluate them.

-rsh

PS: BTW, I’m not the Director of Marketing for MRIS. Since MRIS is actually trying to recruit a Director of Marketing, we wouldn’t want them getting the wrong idea. Mind correcting the post? :)

February 26, 2010
5:09 pm

Michael- I will send you my original FREE MLS presentation as soon as I dig it up. It was presented in the context of “everything drops to FREE” on the Internet. Granted advertising is only one vehicle to replace the revenues needed to operate an MLS.

The conceptual idea however remains- if the MLS monetizes the listing data, the revenues generated could pay for their MLS system. At the time of the original presentation, the “new” Internet took out the vast costs of proprietary delivery (remember modems?). Thus, things on the Internet would drop to “free”. While it didn’t quite work out that way- it did reduce MLS costs and enabled new generations of systems like XMLSWEB to service large MLSs at significantly reduced prices.

I agree with Rob- the numbers must be pushed around-and probably vary in each case. But the advantage of MLS agent facing advertising is higher CPM revenues and ultimately the real money is in exposing the pre and post movers. .

February 26, 2010
6:46 pm

You have pretty clear recall, Mike. I’m going to see if I can find my original PPT from the “Free MLS” session in my archives and if I can find it, I will share it. The original concept presented was similar to what people call the “Freemium” model today, where the price for basic MLS service could fall towards free and be subsidized by advertising and/or sale of the data to third parties. Premium content, tools, and services could be optional and ala carte by subscriber. This was also during a time where the Internet was eliminating modems and private data networks that comprised a large chunk of MLS costs.

Today, perhaps more than in the past, there are many advertisers that would like to reach REALTORS and are willing to pay a substantial premium per CPM or CPT for the targeted professional audience – especially on the MLS system where agents “have” to go frequently. Some of the special offers could be valuable and welcomed by the subscribers. I’m not sure people are ready for it, but we could see more MLS operators running innocous, low friction type ads in the near future, which could be used to subsidize MLS operations and lower end-user fees. It could happen in our lifetime!

Wes says
February 26, 2010
8:32 pm

I definitely think that the RPR as presented so far opens the door a little wider for advertisers to get a foot into MLS. If NAR can attempt to generate revenue from MLS data and NOT share that revenue, why wouldn’t the MLS’s try to generate revenue on their own, from sources previously considered taboo? We already have products from 3rd parties that incorporate ads into the MLS Participant’s view, it’s only a matter of time before MLS’s, whether by choice or necessity, decide to ‘eliminate the middle man.’ The major hurdle I see for an ad driven MLS is control. As the MLS’s dependence on ad revenue increases, the decisions made regarding operations become more governed by the advertisers than the Participants.
Some MLS’s are already testing these waters with varying degrees of success, and more are sure to follow, but if history is an indicator, wholesale adaptation is a few years out.

March 1, 2010
10:43 am

So what’s behind the “free” ? Are any of these vendors of service making money? How long will free last? Some of the vendors are making money off of the members. Our members provide the data. So far only nominal revenue is going back to the MLS. Something tells me the MLS vendors don’t yet see how the revenue will replace what they are charging for the application and support. In addition many RPR like applications are being proposed to MLS’s every day. We’ve had two presentations already this year. Who is to say which vendor will corner the market. I’m fine with every vendor paying me for data, but our members don’t quite agree with the idea that they like advertisements in return for a few pennies off the MLS fees. Likewise getting limited raw data in return for valuable real time data is not attractive either. I think these vendors better get the idea ahead of time that valuable data costs money and the owners of the data will not give it up for advertising or limited raw data. The old adage that “real estate is local” still exists and local data sharing arrangements are much more effective than a national database of questionable quality and a lot of advertising.

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