Support
Call 888-525-4747 or email support@flexmls.com.
FBS is renowned in the MLS industry for personal and prompt customer service. We believe this success over our 30-year history serving MLSs is because FBS is 100% employee-owned. When you’re talking to any of us, you’re dealing with an owner of the company. As owners, we all get things done for our customers, because we know the value of our company (and to us as owners) over the short and long-term is dependent on exceeding our customers’ expectations.
Communication is the key to good relationships. Our support team is dedicated to listening to the customer and providing solutions in a timely manner with a focus on their particular needs. We understand that clear communication leads to trust, which is something we value as a company and know is essential to our customers’ clients.
Our goal is to answer every call in person. 95% of all incoming support calls are answered within 30 seconds, with a median resolution time of 6 minutes. Requests for programming changes are responded to the same or next day so you know where you stand right away.
We recognize that an open line of communication assures our company of receiving valuable information from our customers, enabling us to provide the tools necessary for their success as well as our own.